Customer Service Specialist

Location: Massillon, OH

Department: Office Help

Type: Full Time

Min. Experience: Entry Level

Progressive Auto Group, one of the area’s most successful automotive dealerships, is currently seeking a FULL TIME Customer Service Sales Representative for their Business Development Center. This position offers an opportunity to join one of the area’s best dealerships, work in a great environment, and start a great career with our company.

In this role you will use excellent customer service skills, a pleasant and positive attitude, and solid work ethics to answer customers’ needs, develop sales, build rapport and provide our customers with the best possible automotive-buying experience.

Job Responsibilities include:

  • Answering incoming sales calls
  • Contacting internet leads received from our website and third party sites
  • Determining each customer's vehicle needs by asking questions and listening
  • Setting and confirming appointments with diligent follow-up
  • Entering all prospect communications, notes, records, and customer appointment data into the Customer Relationship Management Tool
  • Preparing reports to show appointments scheduled, customer appointments kept, and customer sales based on leads received
  • Learning and following call and email scripts
  • Developing superior product knowledge on all new vehicle models through product training
  • Attending all assigned training courses to further develop personal skill set

We offer:

  • 40 hour work week
  • Competitive hourly pay plus bonus program.
  • Ongoing sales and product training.
  • Paid vacation and sick days.
  • 401K retirement plan with employer match.
  • Medical plans with a prescription drug program and dental benefits

 If you are interested in this exciting opportunity, apply now!

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