Sales and Operations Manager

Location: Massillon, OH

Type: Full Time

Min. Experience: Manager/Supervisor

Full Time Sales and Operations Manager

Position Summary:   The Star Wash Sales and Operations Manager is responsible for leading teams in driving the success of the business through unlimited car wash pass sales, brand loyalty, providing exceptional customer service as well as recruiting and developing top retail talent. This position has full accountability for the key financial results of the location and is responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting company strategies. The Sales Manager / Operations Manager has a direct reporting relationship to the President of the Company.


Education and Experience: 

  • 3 to 5 years experience as a specialty retail store manager
  • High School Diploma or Equivalent Required; Bachelor’s Degree preferred
  • Excellent customer engagement, talent development, visual presentation and operational skills


Business Knowledge and Critical Skills:

  • Operates with a strategic mindset
  • Proven track record of high-performance
  • Able to articulately and effectively present information and respond to questions from managers and customers effectively
  • Ability to understand and interpret moderately complex financial reports
  • Ability to understand mechanical operations and do light repairs
  • Proficiency in Microsoft suite of applications and ability to adapt to additional internal applications
  • Facilitate and present programs, processes and concepts to groups
  • Has broad knowledge and perspective of retail landscape, inventory demands and troubleshooting
  • Can inspire and motivate associates, managers and entire teams
  • Ability to maneuver around sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.


Key Accountabilities: 

  • Create and maintain a diverse, high-performing store team through consistent selection, development and motivation
  • Drive results by recruiting and developing high performing teams using all available resources to interview, hire and retain top talent for key positions in store
  • Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals
  • Effectively communicates goals and monitors the progress of team members against key business initiatives
  • Manage scheduling that maximizes staffing to most effectively meet the needs of the business and drive store profitability while leveraging payroll
  • Directs the planning and sales execution of unlimited wash plans in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
  • Understands Loss Prevention to ensure adherence to Loss Prevention policies and procedures and proactively identify trends
  • Cultivate an environment of open communication and drive the performance management and development of associates within the store
  • Represents the company in a professional and positive manner
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